About Furniture/Mattress Deliveries: It is our intent to provide you with outstanding delivery service. It is our commitment to contact you within 2 business days to schedule a delivery date; the day before delivery we will provide you with a 4-hour delivery time window. Should you need to reschedule a delivery, please call us at least 4 hours prior to the scheduled delivery date at 63693733. Please understand that the delivery team CANNOT deliver to your home unless an adult is present; remove old furniture from your home; assemble electronic or computer equipment; hang mirrors on wall; take back any merchandise unless previously authorized; remove waterbeds; or move other furniture from one floor to another to accommodate new furniture being delivered. Additional charges may be applicable for remote or difficult to access locations that require special attention (Sentosa and Jurong Island, Military or Government offices, airports, KINS, etc)
Customer Pick-up: Customer pick-ups are only available at designated locations. Please make an appointment with the pick-up location at least 24 hours prior to pick-up. You must have your receipt with you. We request that upon pick-up, you carefully examine each piece of merchandise. Customer assumes full responsibility for any damage and/or liabilities that result from loading, securing and/or transportation of merchandise. Exchanges/returns must be completed at the original pick-up location. Merchandise must be picked-up within 7 days of being notified that the merchandise is at the pick-up location.