THANK YOU for choosing your home furnishing merchandise at Ding Brothers Furniture Pte Ltd ! Please take a moment to read the following terms and conditions of your purchase.
Furniture: Upon delivery, you must carefully examine each piece of furniture and notate any issues prior to the delivery team leaving. You must notify Ding Brothers Furniture Pte Ltd within 3 days from delivery if you wish to report a defect not seen during the scheduled delivery. If a defect is reported, we will schedule a Service Technician to come to your home to assess the condition of the furniture and correct it if one exists. If the defect cannot be corrected, we will replace it with the same item if one is available. If you wish to return an item for preference reasons, contact the store within 7 days from taking possession of the item to make the necessary arrangements. No returns accepted after 7 days. A 30% restocking fee will be assessed; the original delivery fee will not be refunded and a pick up fee equal to the delivery fee will be assessed.
Mattress: Please allow your body to adjust to your new mattress or sleep set. Sleep on your new mattress for no less than 30 days and, if you are not satisfied due to comfort , you have 7 days to contact Ding Brothers Furniture Pte Ltd to schedule a one-time reselection of equal or greater value. Bedding must be undamaged, unsoiled and free of stains and the original law labels attached. Original delivery fee will not be refunded, a redelivery fee will be charged and a 20% handling fee from the original purchase price will apply. Specialty mattresses manufactured with materials including visco-elastic foam, memory foam, and/or latex may not be returned. Manufacturer warranty issues are handled through the selling store as a convenience; the manufacturer warranty will be enforced unless the manufacturer states otherwise in writing.
Special Orders: All Special Order sales are final - no returns or exchanges. Please review your order before signing. We quote estimated time of arrival as accurately as possible. However, due to uncontrollable circumstances, some orders may be delayed beyond out quote time.
Final Sale/As Is Merchandise: Clearance, Floor Models and all As Is merchandise is purchased on an “As Is” and “With All Faults” basis. Please inspect thoroughly before signing sales receipt. The entire risk as to quality and performance of the merchandise is with the buyer. Should the merchandise prove defective following purchase, the buyer, and not the manufacturer, distributor or retailer, assumes the cost of all necessary servicing or repairs. The merchandise may not be exchanged, returned, or receive a price adjustment and is not covered by any warranties for existing or future damage.
About Furniture/Mattress Deliveries: It is our intent to provide you with outstanding delivery service. It is our commitment to contact you within 2 business days to schedule a delivery date; the day before delivery we will provide you with a 4-hour delivery time window. Should you need to reschedule a delivery, please call us at least 4 hours prior to the scheduled delivery date at 63693733. Please understand that the delivery team CANNOT deliver to your home unless an adult is present; remove old furniture from your home; assemble electronic or computer equipment; hang mirrors on wall; take back any merchandise unless previously authorized; remove waterbeds; or move other furniture from one floor to another to accommodate new furniture being delivered. Additional charges may be applicable for remote or difficult to access locations that require special attention (Sentosa and Jurong Island, Military or Government offices, airports, KINS, etc)
Customer Pick-up: Customer pick-ups are only available at designated locations. Please make an appointment with the pick-up location at least 24 hours prior to pick-up. You must have your receipt with you. We request that upon pick-up, you carefully examine each piece of merchandise. Customer assumes full responsibility for any damage and/or liabilities that result from loading, securing and/or transportation of merchandise. Exchanges/returns must be completed at the original pick-up location. Merchandise must be picked-up within 7 days of being notified that the merchandise is at the pick-up location.
Warranty: Within the manufacturer warranty period, please contact Ding Brothers Furniture Pte Ltd. In order to expedite the process, you will be asked to provide photos of the item in question and a detailed explanation of the problem.
Cancellation & Refund Policy:
All goods are non-refundable and non-exchangeable without proof that there has been a breach of any terms and conditions by the Company. Customers are not entitled to indemnification or repairs if they damaged the item, eg. the defect was caused by the Customer through misuse, inappropriate storage or care or , or unauthorized repairs.
Limits to Customer Claims: All Customer claims are strictly limited to , and shall not exceed the price of the purchased item (s) in question. Ding Brothers Furniture Pte Ltd will not be liable for any injury, loss or damage whatsoever that may occur through the misuse, alteration or faulty assembly of any of its products.
RESTRICTIONS DO APPLY
Items sold on Clearance , floor sample , as is , online or not in the bay area are excluded from this guarantee.